Provide remote assistance through firewalls to any remote desktop, server, POS system, or mobile device.
Integrate CAC or Smart Cards into the remote access authentication process. Support representatives can use their authorized smart card, PIV card, or common access card (CAC), to pass credentials to an end user’s remote computer. Reps can offer remote assistance, using administrative credentials for deeper troubleshooting on the remote computer.
Access and fix nearly any type of remote system or device, including laptops, servers, smartphones and tablets, on or off the network, no matter where they’re located.
Bomgar is the only remote support software vendor that offers a FIPS 140-2 Level 2 certified physical appliance, keeping sensitive data behind your own firewall and security policies.
Control, monitor and manage remote access to critical systems by privileged users, IT service providers, and third-party vendors.
Monitor and act on sessions in real-time. Review tamper proof audit trails, including annotated video recordings and detailed logs of screen sharing, file transfer, and shell activity.
Connect securely from mobile devices. Native mobile apps give users desktop-quality access over 3G/WiFi from Android or iOS devices (iPad, iPhone) only to those endpoints they are allowed to access.
Enable remote access without VPN tunneling, port-forwarding, or complex firewall configurations. No need to re-architect your network.